Frequently Asked Questions

Anything else? Email hello@buykstore.in.

How do I place an order?

Pick a product and click "Order by email" — it opens a pre-filled email to us. We reply with the total and available payment options. Once payment is confirmed, your code is delivered to the same email thread (or your top-up is credited to your player ID).

How fast is delivery?

Wallet codes and gift cards ship from our own stock — usually within minutes of payment confirmation. Game top-ups (PUBG, Genshin, MLBB and others) are credited to your account within 1–5 minutes.

Are the codes genuine?

Yes. All codes come from official distributors and payment providers — the same codes sold at retail stores. We have operated as a digital goods retailer since 2025.

What payment methods do you accept?

We confirm current payment options by email when you order — they depend on your country. For India we support common local methods.

Do game top-ups need my password?

Never. Top-ups are credited directly by your player ID (and server ID for some games). We never ask for your password, and you should never share it with anyone.

What about region locks?

Each product page states its region. PSN India codes redeem only on India-region PSN accounts; Apple and Nintendo US cards need US-region accounts; Roblox Global cards work on any account.

Can I get a refund?

If your order was not delivered, you always get a full refund. Delivered codes and completed top-ups cannot be refunded — a revealed code cannot be resold. See our refund policy for details.

When is support available?

We answer within minutes from 9:00 to 23:00 IST, and within a few hours outside those times. Every reply comes from a real person.

FAQ — BuyK Store